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TERMS AND CONDITIONS

Terms and Conditions

Delivery Policy
Air Brake Direct Ltd offer a next day delivery service via a national carrier. From a 9am service through to standard next day option if ordered before 4.30pm the previous working day to UK customers only. (Charges may apply)

Please note a standard next day service can be delivered anytime up to 5.30pm. A sameday option is available please contact us for details. (Charges may apply)
For Europe and the rest of world customers please contact us directly for carriage charges/details depending on size, weight and location.

Cancellation Policy
If you wish to cancel an order you must contact Air Brake Direct Ltd in writing either through E-mail, Letter or Fax with company details, product details and any order numbers within 7 working days of placing the original order.

If the order is cancelled after the goods have been despatched there will be a 5% transaction fee once the goods have been received back at Air Brake Direct Ltd. Please refer to returns policy.

Returns Policy
If for any reason you are not satisfied with your purchase Air Brake Direct Ltd will accept any or all items back for credit as long as the products are in the original packaging and not been fitted/used within 5 days from Invoice date. Please contact us before returning for the relevant returns paperwork.

Privacy Policy
Air Brake Direct Ltd does not store any customer details once a transaction is complete. Air Brake Direct Ltd destroy all credit/debit card details and information that is confidential.

Surcharges
Some products supplied by Air Brake Direct Ltd will carry a old unit surcharge value which will be added at point of sale and the customer will be informed. It is the customers responsibility to return the surcharged unit at own expense and once received a refund will be made as long as the surcharged item is not damaged and must be complete i.e no missing parts. Please contact us before returning for the relevant returns paperwork.

Price / Service
Air Brake Direct Ltd thrive on its customer service due to selling products that requires technical advice, this is why Air Brake Direct Ltd have no pricing on their website. Prices will be discussed once the product is identified.

How we use cookies
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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